World Class Customer Success

Procurify is more than software. We’re committed to helping companies find a better way to manage their Spending Culture.

KENNETH LOI

Head of Customer Success, Co-Founder

"Where there's a willis, there's a way."

KENNETH LOI

Head of Customer Success, Co-Founder

Professional Services Consultant Team

LAUREN HARCOTT

Professional Services Consultant Team Lead

XI ZHANG

Professional Services Consultant

GIGI FENG

Professional Services Consultant

The short-term friend with a big impact. Our PSC’s are the first to touch base with the client after the sale closes. They establish key success criteria and milestones with the client's pre-onboarding to ensure the alignment of value to their business objectives. After that they create project schedules, onboarding timelines, communication documents, and train the clients on the product.

CUSTOMER SUCCESS MANAGEMENT TEAM

PRISCILLA NG

Customer Success Management Team Lead

PHILIP HA

Customer Success Manager

JANICE TAM

Customer Success Manager

These Team Members know our client’s business, how they use Procurify, what they ate for lunch, and their dogs names. They are pretty much our clients BFF. They build strong, long term relationships to help our clients achieve as much value as possible from our platform. They are the clients “go-to” person and trusted advisor ensuring the successful adoption of Procurify and long term partnership.

CUSTOMER Experience SPECIALIST TEAM

CAMILLE PATERNO

Customer Experience Specialist

JACOB SEWELL

Customer Experience Specialist

ROBYN DOBSON

Customer Experience Specialist

They are our front-line dream team. These Team Members take full responsibility for helping ALL of our clients during their entire lifecycle at Procurify via phone, chat, and email through a ticketing system. This includes showing individual users how to navigate through Procurify, solving client requests, squashing pesky bugs with the QA team, building out the knowledge base, and making the day-to-day users’ life as simple as possible.

Our team is dedicated to helping everyone in your organization:

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Beyond just helping you adopt Procurify, the customer success team will help facilitate change management for you. We will help spread adoption throughout your organization by working with your team so they understand why a streamlined purchasing process is important and how they can be a part of improving the workflow.

Whether you want to chat, video conference, jump on a call, or email we’ll be there to help your organization constantly improve.

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