Procurify is more than software. We’re committed to helping companies find a better way to manage their Spending Culture.
Meet our team
Head of Customer Success, Co-Founder
"Where there's a willis, there's a way."
Head of Customer Success, Co-Founder
Client services team
Associate Director of Client Services
"Where there's a willis, there's a way."
Head of Customer Success, Co-Founder
Professional Services Consultant Team
Professional Services Consultant
Professional Services Consultant
Professional Services Consultant
The short-term friend with a big impact. Our PSC’s are the first to touch base with the client after the sale closes. They establish key success criteria and milestones with the client's pre-onboarding to ensure the alignment of value to their business objectives. After that they create project schedules, onboarding timelines, communication documents, and train the clients on the product.
CUSTOMER SUPPORT SERVICES
Customer Support Services Team Manager
Customer Support Specialist
Customer Support Specialist
Customer Support Specialist
Customer Support Specialist
Customer Support Specialist
They are our front-line dream team. This team helps ALL of our clients during various stages in their Procurify journey. This includes assisting individual users on answering technical questions, diagnosing complex technical issues, squashing pesky bugs with the Product team, and empowering the day-to-day users to see continued value and success.
CUSTOMER KNOWLEGE TEAM
Training and Certification Manager
Data Migrations
Our Customer Knowledge Team creates learning materials that help our customers become Procurify experts. Whether this is done through video tutorials, knowledge base articles, or just making sure everyone's accounts are in the right spot, the Knowledge Team is dedicated to helping you learn - 'cause knowledge is power!
Engagement Success Team
CUSTOMER SUCCESS TEAM
Customer Success Team Manager
Customer Success Manager
Customer Success Manager
Customer Success Manager
These Team Members know our client’s business, how they use Procurify, what they ate for lunch, and their dogs names. They are pretty much our clients BFF. They build strong, long term relationships to help our clients achieve as much value as possible from our platform. They are the clients “go-to” person and trusted advisor ensuring the successful adoption of Procurify and long term partnership.
SCALE CUSTOMER SUCCESS TEAM
Scale Customer Success Senior Manager
Scale Customer Success Manager
Scale Customer Success Manager
Scale Customer Success team advises and guides a wide variety of customers, ensuring they adopt Procurify successfully, adopt it widely and ultimately recognize business value through their use of the platform. Our Scale Customer Success Managers do this through objective-based engagements with customers at key points in the customer journey. Part coach, project manager, consultant and product expert, our managers continually focus on helping our customers improve their team spend management and be successful with Procurify.
CUSTOMER MARKETING and engagement TEAM
Customer Marketing Senior Manager
Customer Program Coordinator
Customer Insights
Our Customer Marketing team has the pleasure of being our brand and communications driver. They create client engagement campaigns and marketing initiatives that discovers and delivers personalized customer value to provide an amazing experience with Procurify and a delightful and memorable journey. They also track, analyze, and benchmark actual best practices and share insights so our customers are able to gain the most value from our solutions.
Reduce company request-to-approval times
Improve control within key areas of spending responsibility
Eliminate unnecessary paperwork
Remove inefficiencies throughout the whole process
Give users visibility from the start all the way to the end of your purchasing cycle
Empower your end users
Got questions? Let us know what you need help with and we'll be in touch
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REQUEST A DEMO
Beyond just helping you adopt Procurify, the customer success team will help facilitate change management for you. We will help spread adoption throughout your organization by working with your team so they understand why a streamlined purchasing process is important and how they can be a part of improving the workflow.
Whether you want to chat, video conference, jump on a call, or email we’ll be there to help your organization constantly improve.
