WORLD CLASS CUSTOMER SUCCESS

Our team is an extension of yours

Procurify is more than software. We’re committed to helping companies find a better way to manage their Spending Culture.

Meet our team

KENNETH LOI

Head of Customer Success, Co-Founder

"Where there's a willis, there's a way."

KENNETH LOI

Head of Customer Success, Co-Founder

Client services team

LAUREN HARCOTT

Associate Director of Client Services

"Where there's a willis, there's a way."

KENNETH LOI

Head of Customer Success, Co-Founder

Professional Services Consultant Team

XI ZHANG

Professional Services Consultant

GIGI FENG

Professional Services Consultant

ADITI CHAUDHURY

Professional Services Consultant

The short-term friend with a big impact. Our PSC’s are the first to touch base with the client after the sale closes. They establish key success criteria and milestones with the client's pre-onboarding to ensure the alignment of value to their business objectives. After that they create project schedules, onboarding timelines, communication documents, and train the clients on the product.

CUSTOMER SUPPORT SERVICES

JASON CHAN

Customer Support Services Team Manager

SIMMI DHALIWAL

Customer Support Specialist

VANESSA DARWIN

Customer Support Specialist

DARRYL BROUSSEAU

Customer Support Specialist

KIM GARCIA

Customer Support Specialist

VUK BOSKOVIC

Customer Support Specialist

They are our front-line dream team. This team helps ALL of our clients during various stages in their Procurify journey. This includes assisting individual users on answering technical questions, diagnosing complex technical issues, squashing pesky bugs with the Product team, and empowering the day-to-day users to see continued value and success.

CUSTOMER KNOWLEGE TEAM

JACOB SEWELL

Training and Certification Manager

STEVEN NGUYEN

Data Migrations

Our Customer Knowledge Team creates learning materials that help our customers become Procurify experts. Whether this is done through video tutorials, knowledge base articles, or just making sure everyone's accounts are in the right spot, the Knowledge Team is dedicated to helping you learn - 'cause knowledge is power!

CUSTOMER SUCCESS TEAM

JANICE TAM

Customer Success Team Manager

PHILIP HA

Customer Success Manager

RAMAN CLAIR

Customer Success Manager

CHRISTINE ACUNA

Customer Success Manager

These Team Members know our client’s business, how they use Procurify, what they ate for lunch, and their dogs names. They are pretty much our clients BFF. They build strong, long term relationships to help our clients achieve as much value as possible from our platform. They are the clients “go-to” person and trusted advisor ensuring the successful adoption of Procurify and long term partnership.

SCALE CUSTOMER SUCCESS TEAM

ZUZANA PAVELKOVA

Scale Customer Success Senior Manager

RACHEL TOTH

Scale Customer Success Manager

SHELDON LAU

Scale Customer Success Manager

Scale Customer Success team advises and guides a wide variety of customers, ensuring they adopt Procurify successfully, adopt it widely and ultimately recognize business value through their use of the platform. Our Scale Customer Success Managers do this through objective-based engagements with customers at key points in the customer journey. Part coach, project manager, consultant and product expert, our managers continually focus on helping our customers improve their team spend management and be successful with Procurify.

CUSTOMER MARKETING and engagement TEAM

PIUS CHAN

Customer Marketing Senior Manager

BEN HWANG

Customer Program Coordinator

HANNES BEZUIDENHOUT

Customer Insights

Our Customer Marketing team has the pleasure of being our brand and communications driver. They create client engagement campaigns and marketing initiatives that discovers and delivers personalized customer value to provide an amazing experience with Procurify and a delightful and memorable journey. They also track, analyze, and benchmark actual best practices and share insights so our customers are able to gain the most value from our solutions.

Our team is dedicated to helping everyone in your organization:

Got questions? Let us know what you need help with and we'll be in touch

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Beyond just helping you adopt Procurify, the customer success team will help facilitate change management for you. We will help spread adoption throughout your organization by working with your team so they understand why a streamlined purchasing process is important and how they can be a part of improving the workflow.

Whether you want to chat, video conference, jump on a call, or email we’ll be there to help your organization constantly improve.

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