Procurify is more than software. We’re committed to helping companies find a better way to manage their Spending Culture.
Head of Customer Success, Co-Founder
"Where there's a willis, there's a way."
Head of Customer Success, Co-Founder
Professional Services Consultant Team
Professional Services Consultant Team Lead
Professional Services Consultant
Professional Services Consultant
The short-term friend with a big impact. Our PSC’s are the first to touch base with the client after the sale closes. They establish key success criteria and milestones with the client's pre-onboarding to ensure the alignment of value to their business objectives. After that they create project schedules, onboarding timelines, communication documents, and train the clients on the product.
CUSTOMER SUCCESS MANAGEMENT TEAM
Customer Success Management Team Lead
Customer Success Manager
Customer Success Manager
These Team Members know our client’s business, how they use Procurify, what they ate for lunch, and their dogs names. They are pretty much our clients BFF. They build strong, long term relationships to help our clients achieve as much value as possible from our platform. They are the clients “go-to” person and trusted advisor ensuring the successful adoption of Procurify and long term partnership.
CUSTOMER Experience SPECIALIST TEAM
Customer Experience Specialist
Customer Experience Specialist
They are our front-line dream team. These Team Members take full responsibility for helping ALL of our clients during their entire lifecycle at Procurify via phone, chat, and email through a ticketing system. This includes showing individual users how to navigate through Procurify, solving client requests, squashing pesky bugs with the QA team, building out the knowledge base, and making the day-to-day users’ life as simple as possible.
Reduce company request-to-approval times
Improve control within key areas of spending responsibility
Eliminate unnecessary paperwork
Remove inefficiencies throughout the whole process
Give users visibility from the start all the way to the end of your purchasing cycle
Empower your end users
Got questions? Let us know what you need help with and we'll be in touch
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Beyond just helping you adopt Procurify, the customer success team will help facilitate change management for you. We will help spread adoption throughout your organization by working with your team so they understand why a streamlined purchasing process is important and how they can be a part of improving the workflow.
Whether you want to chat, video conference, jump on a call, or email we’ll be there to help your organization constantly improve.
