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How Mark Shaved Hours Off His Requisitions and Invoices Process for SkipTheDishes

About SkipTheDishes

Skip is a North American technology company that connects people to their favourite restaurants and makes great food more accessible. Through their network, restaurants gain more business, food couriers earn extra income on their own schedule, and food lovers save time ordering from hundreds of restaurants.

Headquartered in Winnipeg, Manitoba, Skip is Canada's leading and largest food delivery network. Skip partners with thousands of restaurants coast-to-coast across Canada, powering millions of orders every month to bring hungry Canadians the food they want, delivered to their door. 

“Now, an app like SkipTheDishes lets you get a breakfast sandwich from Tim Hortons in the morning, a salad at lunch, and a burger or steak at dinner. The additional choice has made this habitual for consumers," says Mark.

 
Mark Pendon

Finance Operations Manager

Mark Pendon has a wealth of experience in various financial fields. He has worn many hats as an Income Tax Auditor, an Accountant, and now a Financial Operations Manager for SkipTheDishes Canadian division. Mark says that one appealing aspect of their service is expanding the range of food available to people beyond the old pizza and Chinese staple fares.

Q&A with Mark Pendon

Last time we talked, you guys were growing like crazy and seemed pretty busy! How are things going now?

We’re still growing very rapidly. We've had a lot of restructuring and a lot of hiring recently, and some acquisitions, globally, from our parent company. So on our end, those changes have been taking up most of our tasks. On the tech side, we’re just making sure all our processes are aligned in all our different markets. We’re in the process of moving to a bigger building where we’ll have 5 floors or so, so people are pretty excited.

How has Procurify specifically been helpful in this hyper growth stage you guys find yourselves in?

It's given us amazing visibility on our spending. Before we were just ordering and approving by word of mouth and physical interactions, and it ate up so much of our time.  So Procurify’s role in this means we have more control. You have more visibility of the budgets for departments and tracing purchases based on the historical POS. Before, we didn’t have those things available at all.

Is there a specific function that you use in Procurify most? Which do you find most useful?

A lot of things, to be honest. I really love being able to extract documents, I guess that’s the accountant in me where I just want to extract and pull everything on the Purchase Order , or from a table in Excel and whatnot [laughs]. Overall, Procurify features helped in streamlining our day-to-day process and promoted efficiency. With the increasing volume of purchases, the use of Procurify helped minimize risk and strengthen our controls—which helps the company manage spending more effectively.

Can you give me a story or example of a time where Procurify really helped you?

It’s really our day-to-day functions and the incremental improvements that stand out to me the most. Just the receiving function eliminates the need for us to go back and forth with almost every individual, and in a company with over 2,300 people, this is massive. It’d be too late to find who actually received things before. Just having the onus on the actual requesters is great, or when the CEO comes to me with questions it’s very easy to find the answers with purchase details, dates, 3-way matching, etc.

I’d also say the integration with our ERP system is very convenient, because it flows so well. It eliminates a lot of redundant tasks, and we’re streamlining a lot of things with automation. Before, our AP team would literally have to create a PO when the invoice receipt is available, and I would have to go through each line of that individually. 

Now, the integration just syncs through our ERP system, so I don’t have to go through anything. I just let my team post an invoice and I review them later on when it’s time for payment.

I used to have to go through literally every Wednesday night until 10PM to check on each and every invoice and line item, so not having to do that anymore changed my life!

Before, our AP team would literally have to create a PO when the invoice receipt is available, and I would have to go through each line of those individually. Now, the integration just syncs through our ERP system, so I don’t have to go through anything.
Mark Pendon

Mark Pendon

Finance Operations Manager, SkipTheDishes Canada

We’ve talked a lot about the usage of Procurify, but can you speak to how the business is impacted now with the changes?

The added visibility part that I mentioned is huge since our budgets were very manual and siloed before. Now we’re able to see opportunities for cost savings and discounts much more easily, and we’re having ongoing discussions about how to implement those changes moving forward.


I used to have to go through literally every Wednesday night until 10PM to check on each and every invoice and line item. Not having to do that anymore changed my life!
Mark Pendon

Mark Pendon

Finance Operations Manager, SkipTheDishes Canada

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COMPANY

SkipTheDishes is a North American technology company seamlessly connecting people to their favourite restaurants.

INDUSTRY

Software

LOCATION

Canada

SIZE

1000+

WEBSITE

www.skipthedishes.com

CHALLENGES

  • Verbal ordering and approval process
  • Manual Process
  • Time wasted

RESULTS

  • Spend & budget visibility
  • Streamlined process
  • Minimize spending risk
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