Confirm and provide feedback on order request denials

One-click denials used to be permanent and “silent,” forcing requesters to restart their work with no context on what went wrong.

We have now added functionality to provide more clarity in the approval process. Now, approvers must confirm when requests are denied and have the opportunity to provide feedback on this decision. 

• Reduce errors in accidental denials, which forces requesters to rebuild an entire order.
• Approvers select from the most common denial reasons (like Budget or Policy) so requesters know exactly how to fix their next request.
• Every decision now carries a “why,” providing finance leaders with the data needed to coach teams and refine company spend policies.

See it in action with a video from the Product Manager below.