Customer Experience

Meet the Team Dedicated to Your Success

At Procurify, our success is tied to your success — which is why we build long-term partnerships with customers and deliver hands-on support from Day One. Our account team will work with you to ensure smooth onboarding and implementation, answer pressing questions, and deliver ongoing guidance on how to get the most value from our partnership.

Implementation and onboarding

To kick things off, our Implementation Team and your Customer Success Manager will meet with you to provide a detailed implementation project plan so you can start seeing results as soon as possible.

  • Project planning

  • Domain configuration and review

  • Data import

  • Key integrations

  • Initial training and user onboarding

Strategic and customer support

Your Customer Support Manager will be your strategic partner throughout your ongoing journey with Procurify. Through regular check-ins, your CSM is at your disposal to deliver metrics, strategic advice, and assistance with new features.

  • Success planning

  • Quarterly check-ins

  • Report cards

  • Strategic enablement

  • Value recognition and delivery

Technical support

Our experienced Technical Support Team is available 24 hours a day, 5 days a week to help troubleshoot issues and provide guidance. No matter the issue, our fast and responsive team is ready to jump to action to keep your workflows flowing.

  • Timely technical support

  • Deep product knowledge

  • Comprehensive training resources

Education and enablement

Our Education Team works to enlighten you with spend management best practices, new feature announcements, and in-depth articles about key workflows and integrations.

  • Procurify Academy and video resources empower you to work at your own pace

Take control of spend now

Book a personalized demo to see the Procurify procure-to-pay platform in action.